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Shipping and Returns |
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Shipping Shipping charges are as follows:
Returns In all other instances, please contact us first by email at sales@bed-pillows.co.uk or in writing to the address given below. Please note goods will not be replaced or refunds given without prior agreement of The Divan Centre. Returns Address
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Conditions Relating to the Sale of Products to You |
This section deals with conditions relating to the sale of products by Bed-pillows.co.uk to you. 1. Our contract When you place an order to purchase a product from Bed-pillows.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product that is accepted by us when we send e-mail confirmation to you that we have dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. 2. Returns Please review our Returns Policy, which applies to products purchased from us. Customers in the European Union are entitled to a statutory cooling-off period of seven business days. 3. Pricing and availability We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that if dispatch estimates are indicated they are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. In the event that any product in our catalogue is incorrectly priced please be assured that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. 4. Customs When ordering goods from Bed-pillows.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Bed-pillows.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Conditions Relating to Both Your Use of Bed-pillows.co.uk and Sales to You 5. Electronic communications When you visit Bed-pillows.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 6. Losses Bed-pillows.co.uk will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Bed-pillows.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct. 7. Alteration of Service or Amendments to the Conditions We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. 8. Events beyond our reasonable control We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights. 9. Waiver If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. 10. Governing law and jurisdiction These conditions are governed by and construed in accordance with the laws of England & Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of the district of England & Wales. 11. Contact details Unless otherwise indicated through this site, in these conditions or by other means Bed-pillows.co.uk markets products supplied by: The Divan Centre 12. Company details email: info@bed-pillows.co.uk |